IT Helpdesk Manager
About The Position
Astro Mechanica is hiring an IT Helpdesk Manager to lead and operate IT support at its vertically integrated aerospace company. This is a hands-on leadership role supporting Windows, macOS, and Linux users while maintaining secure, compliant systems in a regulated environment. The manager will lead and mentor the help desk team, administer Microsoft 365 GCC and GCC High, manage endpoints with Intune and Jamf, and maintain network infrastructure. The role also owns CMMC 2.0 controls and evidence, supports audits and assessments, and ensures systems and processes meet ITAR and EAR requirements for handling controlled technical data. The position works in the office five days a week, Monday through Friday. Astro Mechanica describes its culture as fast-moving, pragmatic, engineering-focused, and collaborative, and considers in-office work essential to the role.
Requirements
- At least 3 years of experience managing an IT or help desk team.
- At least 3 years of experience working in a startup environment.
- At least 3 years of Windows and macOS administration experience.
- At least 3 years administering Microsoft Intune and Jamf MDM platforms.
- Hands-on experience administering Microsoft 365 GCC and GCC High.
- Experience with Ubiquiti and Cisco networking.
- Experience administering a CMMC 2.0 compliant work environment.
- Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements.
- Ability to work full-time in the office Monday through Friday.
- Must be a U.S. citizen.
Nice To Haves
- Linux experience is a huge plus.
Responsibilities
- Lead, hire, and mentor the IT help desk team; set priorities, SLAs, and escalation paths.
- Own day-to-day IT support for Windows, macOS, and Linux users across the company.
- Administer Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive, and Teams.
- Manage endpoints through Microsoft Intune and Jamf, including enrollment, configuration profiles, patching, compliance policies, and app deployment.
- Design, maintain, and troubleshoot Ubiquiti and Cisco network infrastructure, including switching, wireless, firewalls, and VPN.
- Maintain a CMMC 2.0 compliant environment by implementing and monitoring controls, collecting evidence, and supporting audits and assessments.
- Ensure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data.
- Manage onboarding and offboarding, access reviews, and the asset lifecycle from procurement to disposal.
- Write and maintain IT documentation, runbooks, and user-facing guides.
- Partner with engineering, operations, and leadership to evaluate and roll out new tools.
Benefits
- Comprehensive medical, dental, and vision insurance, including Flexible Spending Accounts (FSA).
- 401(k) program.
- Transparent stock option plan.
- Self-managed and flexible time-off policy, including PTO, paid holidays, and sick time.
- Flexible work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
