IT Helpdesk Manager - Japanese
About The Position
The IT Helpdesk Manager manages daily IT support operations and leads, trains, and supports IT team members. The role monitors team performance, ensures quality service delivery, improves support processes and operational efficiency, coordinates with internal teams and external vendors, handles escalated issues, and supports team development. The position also provides technical support for hardware, software, and IT systems; troubleshoots and resolves technical issues; assists with system installation, configuration, and maintenance; supports IT projects and system improvements; guides end users; and maintains IT documentation and support materials. The role is based in NYC and follows a hybrid working style. English and Japanese language skills are specified.
Requirements
- Experience in IT support or a related technical field.
- Previous supervisory or team leadership experience.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to work independently and collaboratively.
- Proficiency in English; Japanese language skills.
Responsibilities
- Manage and supervise daily IT support operations.
- Lead, train, and support IT team members.
- Monitor team performance and ensure quality service delivery.
- Improve IT support processes and operational efficiency.
- Coordinate with internal teams and external vendors.
- Handle escalated issues and support team development.
- Provide technical support for hardware, software, and IT systems.
- Troubleshoot and resolve technical issues.
- Assist with system installation, configuration, and maintenance.
- Support IT-related projects and system improvements.
- Provide technical guidance and assistance to end users.
- Maintain IT documentation and support materials.
Benefits
- Full benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
