IT Helpdesk Manager - Japanese

Cinter Technology Services • New York, NY

2d • $90,000 - $110,000 • Hybrid

About The Position

The IT Helpdesk Manager manages daily IT support operations and provides technical support for hardware, software, and IT systems. The role leads and develops IT team members, monitors service quality, improves support processes, coordinates with internal teams and external vendors, and handles escalated issues. It also includes troubleshooting, system installation and maintenance, project support, end-user guidance, and maintaining IT documentation.

Requirements

• Experience in IT support or a related technical field.
• Previous supervisory or team leadership experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaboratively.
• Proficiency in English and Japanese language skills.

Responsibilities

• Manage and supervise daily IT support operations.
• Lead, train, and support IT team members.
• Monitor team performance and ensure quality service delivery.
• Improve IT support processes and operational efficiency.
• Coordinate with internal teams and external vendors.
• Handle escalated issues and support team development.
• Provide technical support for hardware, software, and IT systems.
• Troubleshoot and resolve technical issues.
• Assist with system installation, configuration, and maintenance.
• Support IT-related projects and system improvements.
• Provide technical guidance and assistance to end users.
• Maintain IT documentation and support materials.

Benefits

• Full benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed