IT Helpdesk Support Specialist
Stockdale Capital Partners•Los Angeles, CA
•$70,000 - $72,000
About The Position
Stockdale Capital Partners is a vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.
Requirements
- Proven experience in providing technical support in an IT environment.
- Proficiency with Office 365 applications.
- Strong knowledge of Windows 10/11 operating systems.
- Capable of troubleshooting and replacing computer hardware.
- Experience with video conferencing tools (MS Teams and Zoom).
- Familiarity with VOIP systems (Zoom phones).
- Patching and mounting network equipment on racks.
- Familiarity with Microsoft Entra/Intune.
- Some knowledge of Audio/Visual systems and security cameras.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Excellent communication and interpersonal skills.
- A proactive and customer-focused approach to IT support.
- Ability to lift equipment and boxes as needed.
- Must have own reliable transportation.
Nice To Haves
- Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.
Responsibilities
- Provide IT helpdesk support to company employees.
- Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.
- Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
- Assist users with remote support for technical issues.
- Monitor and respond to tickets within the company’s IT ticketing system.
- Maintain IDF rooms and IT equipment in clean condition.
- Provide technical guidance to end-users on IT tools, systems, and processes.
- Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
- Help write and maintain IT knowledgebase documentation.
- Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
- Monitor and manage company vendors and IT services.
- Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
- Travel to other office locations including out of state when requested.
Benefits
- Competitive salary based on experience.
- Opportunity to work in a collaborative environment.
- Gain experience with diverse IT systems and tools.
- Be part of a team dedicated to delivering high-quality IT services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
