IT Helpdesk Support Specialist

Stockdale Capital PartnersLos Angeles, CA
$70,000 - $72,000

About The Position

Stockdale Capital Partners is a vertically-integrated real estate private equity firm investing across asset classes nationally. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.

Requirements

  • Proven experience in providing technical support in an IT environment.
  • Proficiency with Office 365 applications.
  • Strong knowledge of Windows 10/11 operating systems.
  • Capable of troubleshooting and replacing computer hardware.
  • Experience with video conferencing tools (MS Teams and Zoom).
  • Familiarity with VOIP systems (Zoom phones).
  • Patching and mounting network equipment on racks.
  • Familiarity with Microsoft Entra/Intune.
  • Some knowledge of Audio/Visual systems and security cameras.
  • Strong problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and priorities effectively.
  • Excellent communication and interpersonal skills.
  • A proactive and customer-focused approach to IT support.
  • Ability to lift equipment and boxes as needed.
  • Must have own reliable transportation.

Nice To Haves

  • Experience with ConnectWise Automate Ticketing system or similar platforms is not required but preferred.

Responsibilities

  • Provide IT helpdesk support to company employees.
  • Diagnose, troubleshoot, and maintain Windows 10/11 computers running Microsoft Office 365.
  • Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
  • Assist users with remote support for technical issues.
  • Monitor and respond to tickets within the company’s IT ticketing system.
  • Maintain IDF rooms and IT equipment in clean condition.
  • Provide technical guidance to end-users on IT tools, systems, and processes.
  • Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
  • Help write and maintain IT knowledgebase documentation.
  • Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
  • Monitor and manage company vendors and IT services.
  • Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
  • Travel to other office locations including out of state when requested.

Benefits

  • Competitive salary based on experience.
  • Opportunity to work in a collaborative environment.
  • Gain experience with diverse IT systems and tools.
  • Be part of a team dedicated to delivering high-quality IT services.
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