IT Helpdesk Support Specialist (On-Site)

TransPerfect • Tempe, AZ

2d • Onsite

About The Position

TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.

Requirements

• Hardware: desktop, laptop
• OS: Windows 10 / 11, Mc OS
• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.
• Basic Knowledge of supporting mobile devices and app
• Basic Knowledge of virus and malware removal techniques
• Attention to detail
• Ability to multitask in a dynamic, fast-paced environment
• Ability to work in a team-oriented, collaborative environment
• Communicate effectively both oral and in writing
• Exceptional customer service orientation
• Minimum of High School diploma
• 2+ years of IT related work experience

Nice To Haves

• Associate or Bachelor’s degree in Information technology or related field preferred
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
• VOIP experience preferred

Responsibilities

• Resolve Helpdesk tickets and provide on-site support daily
• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
• Installing, configuring, support desktops, laptops, printers, and other peripheral
• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Create and maintain knowledge base documentation
• Provide on-call support as scheduled

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED