IT Support Specialist (On-Site)
About The Position
Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system. The Information Technology Support Specialist provides technical assistance and support to end-users across the organization. This includes troubleshooting hardware, software, and providing customer-focused technical support to UMOM staff in daily functions and working to meet the Information Technology needs of the organization.
Requirements
- High School or GED Diploma, required
- Minimum two years' experience providing onsite technical support
- Experience with Microsoft 365 in a Domain Environment
- Excellent Windows Operating System knowledge
- Excellent technical knowledge of computer hardware
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current protocols, operating systems, and standards, including desktop virtualization
- Ability to operate tools, components, and peripheral accessories
- Ability to quickly learn new technologies as part of staff support needs
- Valid Level One Fingerprint Clearance Card or the ability to obtain one
- Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.
- Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
- Valid AZ Driver's License and a driving record that falls within UMOM's policy
- 50/100 level of car insurance coverage.
Nice To Haves
- Bachelor's degree in information technology, computer science or a related field, preferred
- Preferred industry certifications: Network+, A+, Security+, MCP, CCNA, and/or CCENT
Responsibilities
- Collaborates with and assists IT Leader to ensure efficient operation of the technological environment.
- Performs onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommends and implements corrective solutions, including offsite repair for remote users as needed.
- Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware and software to deliver required computer service levels.
- Assesses the need for and implements performance upgrades to computers and other peripheral devices.
- Administers and resolves issues with associated end-user software products.
- Receives, triages and responds to incoming IT support tickets for the whole agency.
- Answers and performs equipment moves, adds, and change requests as they are submitted by managers.
- Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer operations.
- Assists with maintaining an inventory of all monitors, keyboards, hard drives, modems, network cards, licenses used and other components and equipment.
- Accurately documents instances of computer equipment or component failure, repair, installation, and removal.
- Adheres to IT team Standards of Service as set forth by Leadership.
- Other duties as assigned by Leadership and/or Executives.
Benefits
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
