Technical Support Specialist - On Site, Not IT Work

Harmar Mobility LLC•Sarasota, FL

11h•Onsite

About The Position

This is a customer support focused role that provides technical support to external dealers, distributors and end users for Harmar products. This includes phone support and training classes regarding product repair and service issues. Participation with new product development teams to ensure serviceability concerns are considered in the product development process. Provides advanced technical support and training programs to external dealers, distributors, and end users. This position may require travel to provide additional support in the field on a limited bases.

Requirements

2+ years of previous work-related experience in customer/field service.
Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues.
Exceptional verbal and written communication skills.
Ability to manage and prioritize multiple projects.
Detail oriented and thorough in completing work tasks.
Entry level Basic Troubleshooting.
Parts replacement orders.
Understanding power flow and lift function.
Understand all outside lift installations.
Understand inside lift basic installs.
Understand basic hybrid lift installs.
Create sales orders and return material authorizations on repair parts.
Does basic ordering and basic troubleshooting.
Ability to read and understand schematics.
Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Adherence to Harmar's Core Values: Team Players, Get stuff Done, Can-Do Attitude, Genuinely Cares, Does the Right Thing, Embraces Inclusion.

Responsibilities

Provides technical support to external dealers, distributors and end users for Harmar products.
Conducts phone support and training classes regarding product repair and service issues.
Participates with new product development teams to ensure serviceability concerns are considered in the product development process.
Provides advanced technical support and training programs to external dealers, distributors, and end users.
May require travel to provide additional support in the field on a limited basis.
Basic Troubleshooting.
Parts replacement orders.
Understanding power flow and lift function.
Understand all outside lift installations.
Understand inside lift basic installs.
Understand basic hybrid lift installs.
Create sales orders and return material authorizations on repair parts.
Does basic ordering and basic troubleshooting.