IT Site Support Specialist

Florida Crystals / ASR Group•Boca Raton, FL

2d•Hybrid

About The Position

This IT Support Specialist will be based in Boca Raton, FL and will be responsible for onsite support of approximately eight locations within a given region. This position will provide level 2 and 3 technical support for clients in person and remotely. The role involves closing Help Desk tickets within the required timeframe, prioritizing support tickets while maintaining a high level of customer service, and maintaining hardware inventory for all sites in the assigned locations. The specialist will also work with internal teams and vendors on projects such as equipment refresh and new technology deployment. This position requires daily travel to communities by car within the given region.

Requirements

3-5 years experience supporting a diverse user base
In depth knowledge of Windows 7, Windows 10, Windows 11, Microsoft Office and Windows networking.
Familiarity with MAC OS and iOS
In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment
Experience using Enterprise Help Desk incident and project management reporting tools
Experience with unattended build processes and imaging utilities
Experience remediating operating system security vulnerabilities and patch implementation methods
Experience using remote client management tools
Knowledge of device encryption and anti-virus software
Knowledge of Wi-Fi security and access
Excellent customer service skills
Meticulous attention to detail
Ability to troubleshoot desktop and infrastructure issues and resolve complex problems
Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems
Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures
Strong analytical and research skills; ability to ascertain priorities and meet deadlines and objectives
Strong written and oral communication skills
Ability to establish and maintain effective working relationships
Ability to analyze and optimize servers and workstations, perform network integration, installation and configuration
Must be authorized to work in the United States

Nice To Haves

BA in Computer Science or related field preferred but not required
MCSA or 5 years experience in a Windows environment
Network+ or 3 years supporting enterprise network infrastructure

Responsibilities

Provide a high level of local customer service
Close Help Desk tickets in a timely fashion
Maintain sites asset inventory in Asset Inventory System
Maintain site standards and documentation in accordance with enterprise procedures
Provide support for projects by completing designated tasks
Provide level 2 and 3 technical support for clients at local office and remote locations
Support Windows laptops and desktops as well as IOS Desktops including End Of Life replacement, configuration and deployment
Troubleshoot all client issues, connectivity, package deployment and virus removal
Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices
Maintain asset inventory of hardware within assigned territory
Work with outside contractors, project teams and internal staff to maintain and repair all IT assets
Work with the infrastructure team on network device maintenance, server patching and troubleshooting LAN/WAN/VPN connectivity issues
Support annual equipment refresh including switch and server replacement
Travel to local sites on a daily basis to approx. 80% of the time