IT Helpdesk Specialist (Remote)

Qureos Inc • Irvine, CA

13d • Remote

About The Position

Beyond International Group is a dynamic and innovative organization committed to delivering exceptional solutions and services that empower our clients to thrive in a rapidly evolving digital landscape. We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued and encouraged to contribute their unique perspectives. Our collaborative culture promotes personal and professional growth, ensuring that our employees are equipped to succeed in their careers. Join us in making a meaningful impact and driving technological advancements in our industry.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 1-2 years of experience in a helpdesk or technical support role.
• Strong understanding of computer systems, mobile devices, and other technology tools.
• Proficiency in troubleshooting hardware and software issues.
• Excellent communication skills, both verbal and written, with a focus on customer service.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Nice To Haves

• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Familiarity with Windows and macOS operating systems, as well as common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of networking concepts and basic network troubleshooting.
• Certifications such as CompTIA A+, ITIL, or similar are a plus.
• Strong problem-solving skills and a proactive approach to technical issues.

Responsibilities

• Providing exceptional customer service and support to employees regarding hardware, software, and network issues.
• Diagnosing and resolving technical problems via phone, email, and in-person interactions.
• Assisting with the setup, configuration, and maintenance of computer systems and peripherals.
• Documenting and tracking support requests in our ticketing system to ensure timely resolution and follow-up.
• Collaborating with IT team members to identify and implement improvements in processes and systems.
• Conducting training sessions for employees on new software and technology tools.
• Staying updated on the latest technology trends and best practices to enhance service delivery.
• Participating in IT projects and initiatives as needed.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Flexible work hours and remote work options.
• Generous paid time off (PTO) and holiday leave.
• Professional development opportunities, including training and certification support.
• A supportive and inclusive company culture that values diversity and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree