IT Helpdesk Specialist
Cineplex•Toronto, ON
•CA$50,000 - CA$60,000
About The Position
The IT Helpdesk Specialist role is responsible for providing day-to-day helpdesk support including all Level 1 escalations, problems & requests for our Cineplex ecosystem. Must be available for shift work including evenings, weekends & holidays 24/7/365.
Requirements
- A degree in a relevant area of study with a preference for Computer Science/Information Technology together with demonstrated operational systems and network related experience.
- Experience with MS Vista POS Software or general retail POS systems would be a significant asset
- 1-3 years of IT related Help Desk Support
- Customer service experience demonstrating application functionality
- Demonstrated work experience in a Desktop Support capacity is expected
- Strong experience with MS Office support is expected
- Experience with Windows and Mac OS is expected
- Experience with Ubuntu Linux
- Make decisions and recommendations requiring analysis and interpretation within established procedures
- Must be able to quickly acquire an in-depth knowledge of multiple custom applications and new ‘out of the box’ solutions
- Must be proficient with Window Operating Systems, MS office, and support tools.
- Must be able to handle multiple priorities and manage available resources accordingly in a fast-paced environment
Nice To Haves
- Industry certifications such as MCSE, CISSP, MCITP, and/or A+ certification are considered strong assets.
- ITIL V3 Certificate in IT Service Management
- Scripting experience is an asset
Responsibilities
- Provides first level IT Support for Hardware & Software issues across all Cineplex LOB’s.
- Utilizes Helpdesk application to triage and manage all inbound incidents (Phone, IM, Email) – prioritizing and assessing urgency to incidents as necessary; personally, resolving issues that can be handled by Level 1 staff and handling escalated, more complex issues from other staff as required.
- Proactively monitor and support components of the Cineplex Systems Infrastructure.
- Participates and provides ideas for the department’s continuous improvement initiatives
- Aids in resolving Helpdesk issues and documents solutions as needed, in Helpdesk support articles for the company Knowledgebase
- Participate in any projects and duties as assigned by IT Management.
Benefits
- Wage ($): $50,000 - $60,000CAD
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
