IT HELPDESK SPECIALIST

Client Server Software Solutions•Washington, DC

19h•Onsite

About The Position

Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances. Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team. Are you up for an exciting challenge? Do you want to apply your expertise and knowledge to solve complex problems? Join our team at Constellation West! We offer an exhilarating work environment, a competitive salary, and benefits that will reward your hard work and dedication. Don't miss out on this amazing opportunity!

Requirements

Candidates must be a U.S. Citizen.
Successfully complete an FBI fingerprint/background investigation.
Complete required CBO cybersecurity training before beginning work.

Nice To Haves

CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate (or equivalent)
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher)
ITIL Foundation
AWS Certified SysOps Administrator – Associate
Bachelor's degree in Information Technology, Computer Science, or a closely related field.

Responsibilities

Extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.
Enterprise Desktop Support including Windows desktop administration, macOS administration, Enterprise desktop and laptop support, Hardware deployment and lifecycle management, Software installation, configuration, and troubleshooting.
Endpoint Management experience administering enterprise endpoint management solutions such as Microsoft Intune, JAMF, Ivanti, KACE, or comparable platforms, including experience with Computer imaging, Device provisioning, Software deployment, Patch management, Configuration management, Endpoint compliance.
Identity & Access Management experience with Microsoft Entra ID (Azure AD), Active Directory, Multi-Factor Authentication (MFA), User provisioning, Group Policy, Role-Based Access Control (RBAC), Identity lifecycle management.
Hands-on administration of Operating Systems including Windows, macOS, iOS, Android.
System Administration experience with Advanced troubleshooting, Windows Event Viewer, macOS Console logs, Endpoint performance analysis, Root cause analysis, Workstation imaging and deployment, Hardware refreshes and data migrations.
Cloud Experience supporting AWS environments, Hybrid cloud/on-premises infrastructures.
Security experience with Zero Trust security principles, Endpoint security, Secure configuration management, Identity management, Vulnerability remediation, Incident response coordination.
Service Desk Leadership experience including Mentoring junior Help Desk personnel, Developing Standard Operating Procedures (SOPs), Creating technical documentation and knowledge base articles, Coordinating with Network, Cloud, and Cybersecurity teams, Providing exceptional customer service.
Occasional support at facilities in Manassas, VA and Ashburn, VA.