IT Helpdesk Specialist

Strategic Operational Solutions•North Charleston, SC

2d•Onsite

About The Position

Strategic Operational Solutions, Inc. (STOPSO) is seeking candidates for IT Help Desk Specialist roles to support the United States Air Force (USAF) client. The focus is on delivering support to enable and maintain U.S. military IT support services. Positions require onsite support at Joint Base Charleston, SC.

Requirements

Up to three (3) years' experience in IT Support
8570 IAT Level II Certification - at a minimum CompTIA Security+
Active Secret security clearance

Responsibilities

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
Support planning of IT equipment replacement (including technology refresh planning), software updates, and hardware updates/replacement/addition with unit leadership.
Create, manage and maintain, grant/deny/remove user access, and close user, group, and local e-mail and network accounts, as needed for NIPR/SIPR access in accordance with locally established processes.
Manage user permissions to network resources, security groups, distribution lists, organizational boxes and network stored data structures as requested by proper authorities.
Install and update software on desktops, laptops, tablets and smart phones. Software must be verified on the approved Air Force list before installation.
Maintain secure Tactical Local Area Network Encryption (TACLANE) devices for SIPR enclaves. This includes swap out, labeling and accountability/inventory as described below.
Accompany Government equipment custodian on TACLANE inventory/accountability checks when directed.
Ensure notifications are sent to SIPR monitors to ensure software on SIPR computers is updated.
Research and advise on potential software for Government purchase.
Maintain installed software IAW AFNOC and DAF or AFI requirements on NIPR/SIPR systems and associated VTC/SVTCs.
Set up, configure, maintain, and troubleshoot SVTC equipment including accountability and inventory.
Administer the unit SharePoint sites, including sub-pages. Manage permissions, provide SharePoint utilization advice, and provide technical solutions to maximize SharePoint effectiveness.
Develop and maintain current events and informational presentations to be displayed in facilities, using Microsoft Office, Adobe and any other program authorized for use.
Attend regular meetings that require IT presence or affect unit IT functions and act as subject matter experts, except as prohibited.
Use the current ticketing system to submit communications work orders and trouble tickets as applicable.