IT Helpdesk Specialist

California Dairies, Inc.•Bakersfield, CA

15h•$24 - $35•Onsite

About The Position

Join the California Dairies, Inc. (CDI) team, a farmer-owned cooperative dedicated to sustainably producing the highest quality dairy products while fostering a culture of innovation and collaboration. CDI products are delivered locally and around the world. Our state-of-the-art Extended Shelf Life (ESL) and Aseptic Ultra High Temperature (UHT) dairy bottling facility, Valley Natural Beverages, produces premium beverages in various formats, and these shelf-stable products are shipped globally. We encourage you to be part of our team that's shaping the future of dairy, right from the heart of California! Our commitment to CDI employees: We believe in valuing our team with a total rewards package that goes beyond the basics. You'll find we offer competitive pay and incentive programs designed to recognize and reward your contributions. Competitive medical, dental, and vision benefits, generous paid time off, sick days & holidays, retirement plans designed to secure your future. We don't stop there. We've also cultivated a variety of valuable programs focused on your personal well-being and professional growth, ensuring you have the support you need to both inside and outside of work. Job Summary The IT Helpdesk Specialist will provide technical assistance to CDI users to maximize computer system capabilities, resolve network issues, and install and configure hardware and software. This role will handle all users’ technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.

Requirements

Experience and working knowledge with Microsoft Azure Infrastructure as a Service platform, including planning, configuration, optimization, deployment, and cost management.
Hands-on experience with support, installation, maintenance, and tools in multi-tier enterprise environments with a strong working knowledge of networking technologies, PC troubleshooting, and tools.
Excellent troubleshooting skills and hands-on experience with various operating systems.
Ability to identify, analyze and troubleshoot a wide range of complex technical computer and network related problems effectively
Listen and communicate information to wide range of users and vendors at all levels of skill
Deliver support both in person and over the phone in a professional manner.
Follow all safety and working rules.
Must have the ability to get along with co-workers, management personnel, customers, vendors, and employees in accordance with the company policies and working rules while ensuring a harmonious and conducive work environment.
Good Customer support and incident management.
Experience with Windows Server 2016-2022 and Windows 10 / 11 features and services.
Hardware deployment (Servers, PC’s, printers, scanners, and other peripherals for business needs)
Must demonstrate good judgement when carrying out duties as assigned.
Associate Science Degree is required
Minimum of 3 years’ experience working in an IT Service Desk or inbound IT Support Call Center environment.
English is required as the written and spoken language.

Nice To Haves

Experience using ITSM Ticketing tools to manage and track incidents preferred
Understanding of ITIL is strongly recommended.
CompTIA A+
Network +
Security +

Responsibilities

Provide first and second-level IT technical support through phone, email, in-person, and chat support.
Tracking and coordinating with the end user on all necessary steps.
Act as liaison between end user and management support when needed.
Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets, and group assessment and modifications).
Communicate with customers at all levels of technical and non-technical skills sets.
Updating the company website with tech tips and brief documents.
Acquire, set-up and deploy computer systems to users.
Work collaboratively with people across the organization.
Provide IT technical support to PCs, workstations/laptops, servers, printers, mobile devices, routers, switches, scanners, etc.
Support end-users in their use of applications such as Microsoft Office, document access, CRM, ERP, and other enterprise applications.
Perform post-resolution follow-ups to help requests.
Support technology and audio-visual services at management and executive events at off-site locations such as the Quarterly Management Meetings, Board Meetings, and Conference events.
Identify and learn appropriate software and hardware used by the organization.
Report any technical issues in a timely fashion.
Participate in training on tools, processes, policies, and soft skills as required.
Participate in improvement/enhancement projects related to support.
Perform other duties as assigned.