IT Helpdesk Specialist

California Dairies • Bakersfield, CA

1d • Onsite

About The Position

The IT Helpdesk Specialist will provide technical assistance to CDI users to maximize computer system capabilities, resolve network issues, and install and configure hardware and software. This role will handle all users’ technical issues, provide timely customer feedback, and support the rollout of new applications, among other duties.

Requirements

• Experience and working knowledge with Microsoft Azure Infrastructure as a Service platform, including planning, configuration, optimization, deployment, and cost management.
• Hands-on experience with support, installation, maintenance, and tools in multi-tier enterprise environments with a strong working knowledge of networking technologies, PC troubleshooting, and tools.
• Excellent troubleshooting skills and hands-on experience with various operating systems.
• Ability to identify, analyze and troubleshoot a wide range of complex technical computer and network related problems effectively
• Listen and communicate information to wide range of users and vendors at all levels of skill
• Deliver support both in person and over the phone in a professional manner.
• Follow all safety and working rules.
• Must have the ability to get along with co-workers, management personnel, customers, vendors, and employees in accordance with the company policies and working rules while ensuring a harmonious and conducive work environment.
• Good Customer support and incident management.
• Experience with Windows Server 2016-2022 and Windows 10 / 11 features and services.
• Hardware deployment (Servers, PC’s, printers, scanners, and other peripherals for business needs)
• Must demonstrate good judgement when carrying out duties as assigned.
• Associate Science Degree is required
• Minimum of 3 years’ experience working in an IT Service Desk or inbound IT Support Call Center environment.
• English is required as the written and spoken language.
• Certification in relevant IT products/technologies like: CompTIA A+ Network + Security +

Nice To Haves

• Experience using ITSM Ticketing tools to manage and track incidents preferred
• Understanding of ITIL is strongly recommended.

Responsibilities

• Provide first and second-level IT technical support through phone, email, in-person, and chat support.
• Tracking and coordinating with the end user on all necessary steps.
• Act as liaison between end user and management support when needed.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, perform password resets, and group assessment and modifications).
• Communicate with customers at all levels of technical and non-technical skills sets.
• Updating the company website with tech tips and brief documents.
• Acquire, set-up and deploy computer systems to users.
• Work collaboratively with people across the organization.
• Provide IT technical support to PCs, workstations/laptops, servers, printers, mobile devices, routers, switches, scanners, etc.
• Support end-users in their use of applications such as Microsoft Office, document access, CRM, ERP, and other enterprise applications.
• Perform post-resolution follow-ups to help requests.
• Support technology and audio-visual services at management and executive events at off-site locations such as the Quarterly Management Meetings, Board Meetings, and Conference events.
• Identify and learn appropriate software and hardware used by the organization.
• Report any technical issues in a timely fashion.
• Participate in training on tools, processes, policies, and soft skills as required.
• Participate in improvement/enhancement projects related to support.
• Perform other duties as assigned.

Benefits

• The Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment and Housing Act.
• The Company is an equal employment opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree