IT Helpdesk Specialist - Remote

TEKsystems • Louisville, KY

2d • $20 - $20 • Remote

About The Position

A Child Learning Education Company is hiring a 100% Remote Tier 1 IT Helpdesk Technician to join the team for a great opportunity! This role will be supporting the App Support Team to assist with Password Resets and Workday. The position requires collaboration with customers and business partners, involving significant communication. The team handles incoming calls for ticket queues, password resets in Active Directory, and proprietary software for biller and family management. This individual will be the primary source of technology assistance, handling calls ranging from password resets and network troubleshooting to computer replacements. The role requires the utilization of ServiceNow.

Requirements

• Open for any 8-hour shift between 5am to 5pm PST (8am to 8pm EST).
• 1-2+ years of previous tier 1 level helpdesk experience.
• Experience working in a collaborative environment with a diverse group of people.
• Must have a high school diploma or equivalent.

Nice To Haves

• A+ or Google IT Certificate is a plus.
• ServiceNow & Active Directory experience is preferred.
• Previous remote experience is preferred.

Responsibilities

• Assist with Password Resets and Workday.
• Handle incoming calls for ticket queues.
• Perform password resets in Active Directory.
• Support proprietary software for biller and family management.
• Provide primary technology assistance.
• Troubleshoot network issues.
• Manage computer replacements.
• Utilize ServiceNow for ticket management.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED