IT Helpdesk Intern

Freistadt•Germantown, WI

1d•Onsite

About The Position

J.W. Speaker strives to be the best in everything that we do – that’s why we focus on hiring the best and brightest, and our interns are no exception! Every year, we offer current students the opportunity for personal and professional development through our hands-on summer internship programs. As an intern at J.W. Speaker, you will be immersed in our fast-paced and state of the art environment from day one. You will gain valuable insight working on real world projects to make a tangible impact on the business all while experiencing J.W. Speaker’s dynamic culture. J.W. Speaker interns have the chance to engage in a lot more than just work - Mentorship opportunities Networking opportunities throughout the organization including exposure to senior leadership Giving back to the community through our annual Intern Volunteer Day Chance to collaborate and connect with other interns across the organization including social events A fun and fast-paced culture with an emphasis on learning and development Support throughout the summer with your University's internship requirements Casual/informal dress environment (Jeans and T-shirts) Paid internships We’re hiring driven students looking to be challenged to push the limits on a daily basis while having fun along the way!

Requirements

Must be working towards an Information Technology (IT), Networking Administration, or Network Engineering degree at an accredited technical 2-year or 4-year college/university.
Basic understanding of networking and Windows operating systems.
Willing to work year-round (typically 20+ hours per week during school year, then full-time during breaks and summer when possible.)

Nice To Haves

Prefer second-year technical college or junior/senior status; all school years are encouraged to apply!

Responsibilities

Analyze historical and current help desk tickets to identify common issues, repetitive tasks, and opportunities where AI can provide value.
Using AI to help categorize and prioritize incoming tickets.
Suggesting troubleshooting steps and potential solutions based on the ticket description.
Searching existing IT documentation and knowledge-base content to help technicians resolve issues faster.
Drafting responses to users for review before they are sent.
Identifying recurring problems and trends across help desk tickets.
Creating and improving knowledge-base articles from successfully resolved issues.
Evaluating opportunities to automate routine Tier 1 support activities.
Assist with Tier 1 support tickets, workstation setup and deployment, user onboarding/offboarding, hardware and software troubleshooting, equipment inventory, and IT documentation.