IT Helpdesk Intern - Summer 2027

Assured Guaranty • New York, NY

1d • $30 - $32 • Onsite

About The Position

Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments. At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Requirements

• Student currently pursuing a bachelor’s degree
• Minimum 3.0 GPA
• Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
• Excellent written and oral communication skills
• Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
• Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
• Excellent organizational and time management skills

Nice To Haves

• Experience/coursework in AI preferred

Responsibilities

• Diagnose and troubleshoot common hardware and software issues
• Leverage Copilot AI and automation solutions to enhance workflows
• Build AI solutions
• Document all incidents into ServiceNow (Ticketing System)
• Configure and deploy Windows desktops, including assembly and disassembly
• Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
• Manage, troubleshoot, and deploy mobile devices
• Provide QA testing on major IT projects
• Microsoft Teams Deployment
• Desktop PC and VDI performance monitoring
• Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)

Benefits

• Weekly all-firm catered breakfast and lunch (Tuesday and Wednesday)
• Intern-specific meals and events
• Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program

What This Job Offers

• Job Type: Full-time
• Career Level: Intern