IT Helpdesk Technician

Murgado Automotive Group•Miami, FL

47d•$29 - $31•Onsite

About The Position

Murgado Automotive Group is hiring an IT Helpdesk Technician for its corporate office in Miami, Florida. The technician will support users across the organization and help keep systems running smoothly. This role is the first point of contact for technical support and involves resolving user issues, maintaining equipment and accounts, documenting work, and identifying opportunities to improve IT processes and the user experience. The position is on-site and full-time, with occasional support for after-hours projects, upgrades, or critical issues. The company describes opportunities for training, certifications, and internal advancement.

Requirements

At least 2 years of help desk or IT support experience.
Strong troubleshooting skills and a customer-first mindset.
Detail-oriented, with solid organization and communication skills.
English proficiency is required.
Valid driver’s license and reliable transportation.

Nice To Haves

Additional language skills.
CompTIA A+, Network+, MCP, or similar certifications.
Pursuing or holding a degree in IT, Computer Science, or a related field.

Responsibilities

Provide first-line technical support through phone, email, and the ticketing system.
Deliver remote support using RMM tools such as ConnectWise Automate.
Install, configure, and maintain desktops, laptops, software, and peripherals.
Manage user accounts, permissions, and access.
Troubleshoot hardware, software, and printer issues.
Document support work clearly and escalate issues when needed.
Identify opportunities to improve IT processes and the user experience.
Occasionally support after-hours projects, upgrades, or critical issues.