IT HELPDESK ADMINISTRATOR

StrideCare•Addison, TX

13h

About The Position

StrideCare is seeking an IT Helpdesk Administrator to serve as the first point of contact for technical support across our growing clinic network. This is a foundational role for a candidate early in their IT career who brings a strong technical base and a genuine commitment to learning. The Helpdesk Administrator will resolve day-to-day end-user issues, support standard platforms and devices, and work closely with the infrastructure team, with the opportunity to take on greater responsibility over time. Candidates with more support experience seeking a role with room to advance are also encouraged to apply.

Requirements

Strong problem-solving and troubleshooting skills.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Knowledge of Windows and macOS operating systems.
Familiarity with network administration and basic networking concepts.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to handle multiple tasks and prioritize effectively.
Professional demeanor and ability to handle confidential information with discretion.
Associate's or bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience.
A foundational understanding of computer hardware, software, and basic networking concepts.
Technical aptitude and a commitment to developing IT skills, whether gained through education, certifications, or hands-on experience.
Familiarity with Windows operating systems and the Microsoft Office suite (Outlook, Word, Excel, Teams, OneDrive).

Nice To Haves

Exposure to Microsoft 365 administration (Entra ID, Exchange Online, SharePoint, Teams, Intune).
Experience troubleshooting computer hardware, printers, and network connectivity.
Familiarity with help desk ticketing systems such as ManageEngine ServiceDesk Plus, and with ITIL practices.
Exposure to RMM tools, MDM/Intune, remote support, or UCaaS platforms such as RingCentral, Zoom Phone, 8x8, or Vonage.
Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals.

Responsibilities

Provide technical support to healthcare staff, resolving hardware and software issues promptly.
Manage and maintain user accounts, including setting up new accounts and managing permissions.
Install, configure, and update software and hardware as needed.
Monitor and maintain IT systems, ensuring optimal performance and security.
Create and maintain IT documentation, including user guides and troubleshooting procedures.
Assist with network administration tasks, including monitoring network performance and troubleshooting connectivity issues.
Collaborate with the IT team to implement new technologies and improve existing systems.
Provide training and support to staff on the use of IT systems and software.
Respond to help desk tickets and ensure all issues are logged and tracked through to resolution.
Perform other administrative duties as assigned to support the team.