IT Helpdesk Administrator

Jonas Software•Markham, ON

1d•Onsite

About The Position

The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills. Must have extensive experience with Microsoft technologies - Active Directory, Windows Servers, Exchange, MS 365 and System Center. In addition, the candidate must have a deep understanding of hardware and virtualization, namely Hyper-V and VMWare. The successful candidate will be highly customer-focused with a keen interest in technology as a business enabler and will work towards making it happen.

Requirements

College diploma or university degree in a technical field and 4 - 5+ years equivalent work experience
MS365 certification and Azure Certifications
Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies
Extensive application support experience with Microsoft Active Directory, MS 365, EntraAD, SharePoint, Exchange, Intune and Microsoft Hyper-V
Comfortable deploying systems and imaging
Experience with Dell, PureStorage and Cisco technology (servers and storage)
Hands-on hardware troubleshooting experience
Experience with backups, restores and recovery models.

Nice To Haves

Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset

Responsibilities

Maintain and develop new workstations and workstation builds
Manage end user system inventory, including system requirements, ordering and systems replacement schedule
Administer and maintain end user accounts, permissions, and access rights
Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalate as appropriate
Provide emergency on-call support utilizing technical skills
Continue to seek customer-focused opportunities to increase internal client satisfaction and strengthen client relationships
Coordinate IT tasks related to the new employee onboarding
Provide orientation and training to end users for all modified and new systems
Manage MS 365 environment which include Exchange cloud, SharePoint, Intune, EntraAD, etc.
Assist with managing Hyper-V environment and servers, including domain controllers, file server and application servers
Assist with managing enterprise directory services and supporting server infrastructure
Perform file system configuration and management; define and perform server backups and recovery procedures
Create and maintain existing PowerShell scripts as required
Achieve and maintain certifications as necessary
Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems