IT Helpdesk Analyst
Metromont•Greenville, SC
•Hybrid
About The Position
Provides technical and software support to Metromont Associates. The individual in this position helps troubleshoot, analyze, prioritize, resolve, and/or facilitate issues to achieve a resolution for the associate.
Requirements
- Minimum 1-2 years of prior help desk experience working with a ticket-tracking system
- Customer-focused with excellent communication (written and verbal) skills
- Strong organizational and prioritization abilities
- Self-motivated and a willingness to learn new skills
- Experience troubleshooting Windows 10 (and newer) operating systems and Office 365 business applications; prior experience with Server 2008, 2012, 2016,2019
- Experience in Active Directory
- Experience troubleshooting basic network issues.
- Previous experience working in a helpdesk environment.
- Must encompass a supportive understanding of computers, Windows operating systems, and Microsoft applications
Responsibilities
- Troubleshoot general and company-specific hardware and software applications
- Provide technical support to internal and remote customers
- Resolve malware and virus infections
- Uphold company IT policies, procedures, and best practices
- Utilize ticket tracking software to assist end users with issues as they arise.
- Deploys computers to end users and ensures the correct software is installed on the pc.
- Setup user accounts and provide them with requested and approved permissions.
- Assist users with conference room usage.
- Troubleshoot office 365 and azure problems for end users.
- Troubleshoot printing issues for end users.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
