Helpdesk Administrator

T1 Energy • Austin, TX

2d

About The Position

T1 Energy is looking for an entry-level Helpdesk Administrator to support T1 Energy's Automation & IT Engineering team. You'll handle the day to day IT tasks that keep the company moving, especially onboarding new hires and making sure people have the tools and access they need from day one. This role is ideal for a sharp, organized self-starter early in their career who wants hands-on exposure to real IT operations. You'll work closely with experienced engineers, learn fast, and take on increasing responsibility as the company grows.

Requirements

• 1+ years of experience in IT support, helpdesk, or similar roles.
• Familiarity with Windows, macOS, and common productivity tools.
• Experience with identity and access management tools.
• Experience supporting onboarding in a growing company.

Nice To Haves

• Internship or co-op experience in IT or technical support a plus.
• Microsoft certifications (especially for recent grads).
• Other IT certifications a pus (CompTIA, Google IT Support, etc.)

Responsibilities

• Support new hire onboarding by preparing laptops, ordering equipment, and setting up user accounts.
• Create and manage user credentials, permissions, and access across systems and tools.
• Set up, configure, and troubleshoot laptops and basic IT equipment.
• Track and manage incoming IT requests, making sure nothing falls through the cracks.
• Prioritize requests based on urgency and business impact.
• Partner closely with engineers to support day-to-day operations.
• Maintain clear documentation and basic IT processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level