IT Helpdesk Specialist

MORSE Corp•Cambridge, MA

11h•$60,000 - $100,000•Hybrid

About The Position

MORSE Corp is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Requirements

Strong troubleshooting skills with MacOS, Windows, and Linux
Scripting experience in Bash/shell and Python
Understanding of cybersecurity principles, common IT architectures, and network protocols
Familiarity with system administration (account management, servers, virtualization, patching)
Experience with vulnerability scanning tools and incident response processes
Strong written communication skills to create clear technical documentation
US Citizenship required and ability to obtain a US Security Clearance

Responsibilities

Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.
Onboard and support new employees, including account setup and hardware/software configuration.
Troubleshoot and resolve issues with desktops, laptops, servers, and networks.
Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.
Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.
Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.
Review and investigate audit records for anomalies or signs of compromise.
Support compliance oversight by helping document and track controls and mitigation steps.