IT Helpdesk Specialist

AISIN World Corp. of America • Cibolo, TX

3d • Onsite

About The Position

The IT Helpdesk Specialist is responsible for ensuring smooth technical operations across the company. Reporting to the IT Assistant Manager, your main responsibilities include providing first-level technical support, maintaining and updating hardware and software documentation, and managing IT inventory. You will be a key contact for troubleshooting issues related to desktops, laptops, mobile devices, and printers.

Requirements

• Minimum 5 years of experience in Information Systems, Information Technology, Computer Science, or a related field required.
• Associate's Degree in Information Systems, Information Technology, Computer Science, or a related field required.
• Strong understanding of network protocols, DHCP servers, Active Directory, and Office 365.
• Competency in Windows 11 Pro and Apple iPhone iOS is a must.
• Excellent ability to identify, analyze, and resolve technical issues promptly.
• Proficient in communicating clearly and effectively in both written and verbal forms to assist end users and manage expectations.
• Ability to plan, prioritize, and organize work effectively, ensuring all tasks meet established objectives and deadlines.
• Demonstrated ability to handle sensitive information with discretion and maintain a professional demeanor in all interactions.
• Must be able to operate a personal computer, telephone, and other office equipment.
• Must be able to work effectively in a fast-paced environment.
• Must be able to work on multiple assignments at once, and complete assignments within deadline and budget (if applicable) with satisfactory quality.
• Must be able to operate as an effective team member.
• Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all company safety policies.

Responsibilities

• Provide first-level technical support for various hardware (desktops, laptops, handy terminals, mobile phones) and software (installation, configuration, troubleshooting).
• Configure and support devices such as handy terminals, label printers, and LaserJet printers, ensuring they are operational and meeting company needs.
• Efficiently manage the Helpdesk system, assign tickets, and generate monthly reports on incidents and requests.
• Maintain and update technical documentation for all supported devices and systems.
• Keep track of hardware and software inventory to ensure all items are accounted for and up to date.
• Provide end users with a professional and empathetic source for problem resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree