IT Help Desk Technician

Gunnison County • Gunnison, CO

5d • Onsite

About The Position

Position is first point of contact for customers needing assistance with computers, phones, and peripherals.

Requirements

• Must possess a valid Colorado driver’s license.
• Must complete ICS 100 and ICS 700 within the first year of employment (County provided).
• Must pass CBI background check (County provided).
• CJIS (Criminal Justice Information Services) training and certification (County provided).
• SIDA (Security Identification Display Area) training and certification (County provided).
• Associate Degree from an accredited school in Computer Science (or related field), or a combination of education, certifications, and experience that County Management deems appropriate.
• Experience supporting Microsoft Windows desktops, Microsoft Office suite, Microsoft Active Directory, and M365.
• Experience supporting telephones, printers, cameras, microphones, cell phones, and tablets.
• Strong organizational and interpersonal skills, including the ability to communicate in English, orally and in writing.
• Customer service oriented, patient, and friendly.
• Able to work under deadlines with interruptions, manage multiple tasks simultaneously, and work productively under minimal supervision.
• Able to be on-call (in coordination with other IT staff) for emergencies and unusual events.
• Ability to work independently with access to confidential information used to develop and support managerial positions.

Responsibilities

• First point of contact for customers needing assistance with computers, phones, and peripherals.

Benefits

• Housing is held for Gunnison County Employees and may be available for you to rent
• Medical, Dental, and Vision coverage
• Vacation Leave: based on years of service starting at 8 hours/month
• Sick Leave: 8 hours for each month of service
• Dependent Care FSA
• FSA and HSA
• Employer Paid Basic Life Insurance 1x Annual Salary
• Employer Paid Norton LifeLock Membership
• Supplemental Life and AD&D Insurance, including spouse and children
• Employee Assistance Program
• Mandatory 401(a) 3% Contribution to CRA - Empower Retirement.
• 401(a) 3% Employer Contribution match
• Voluntary 457(b) Pre-tax or After-tax Contribution to CRA - Empower Retirement.
• 457(b) Up to a 3% Employer Contribution match
• Discounted Pet Insurance, and Gym Memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree