IT Help Desk Technician

Celsius•Boca Raton, FL

7d•Onsite

About The Position

Celsius is hiring for an IT Help Desk Technician in Boca Raton, FL. This role offers professional and personal growth opportunities within a fast-growing team. The IT Help Desk Technician will support and effectively provision, install, and configure operating systems, hardware, software, and related applications. Responsibilities include tracking IT assets and projects, creating IT purchase orders, and monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. The role also involves maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.

Requirements

Must hold an A+ and Networking + Certification
Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
Must be able to type 50 plus words per minute
Demonstrated problem-solving and troubleshooting skills.
Must be detailed orientated, with excellent oral and written communications skills.
Function as a member of a work team, self-motivated, and highly responsible.
AS or BS Degree – Computer Information Management or combination of education/experience.
1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
1 Years of network/infrastructure administration experience
2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
Experience with Windows 11, Windows Server
Ability to work in a fast-paced, high-growth environment
Excellent customer support skills.

Nice To Haves

Python and Power BI, Power Automat, skills a plus

Responsibilities

Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
Inventory management of all hardware and software asset lists.
Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
Assist users with creating TEAMS groups/channels or SharePoint sites.
Create Application Job Aids for managers to use and distribute as application tutorials.
Other duties as assigned by management.