Seasonal IT Help Desk Technician
About The Position
Nottingham Spirk is seeking an experienced Tier 1 Help Desk Technician for part-time seasonal work. This is an onsite position, and the ideal candidate lives in the Cleveland, Ohio metro area. The IT Help Desk Technician supports all Nottingham Spirk Associates and is responsible for Help Desk and IT-related duties, completing them with excellence and minimal supervision. The role calls for professionalism, strong task and time management, problem-solving, listening, interpersonal, relationship management, follow-up, and communication skills in a fast-paced environment. Nottingham Spirk is a Cleveland, Ohio-based design services consultancy founded in 1972. It partners with corporate innovators from design to delivery to create product innovations, medical devices, consumer product packaging, and other offerings. The company reports more than 1,500 issued patents and a 95% commercialization rate.
Requirements
- 3–5 years of experience in a professional work environment as a Help Desk Technician in a complex, multi-user environment or a similar role.
- Excellent interpersonal and customer service skills, with the ability to build strong relationships.
- Resourcefulness, proactive problem-solving, and stress tolerance.
- Ability to organize, perform multiple tasks simultaneously, prioritize workload, and meet deadlines.
- Acute attention to detail.
- Ability to work autonomously in a fast-paced, unpredictable environment.
- Ability to handle confidential information with discretion.
- Strong teamwork and alignment with Nottingham Spirk’s vision, mission, and values.
- Excellent written and verbal communication skills.
- High sense of urgency.
- Proficiency with Windows, Mac OS, and related tools.
- Working knowledge of Android and iOS cell phones.
- Must be a U.S. Person under applicable U.S. export control laws and regulations: a U.S. citizen, U.S. permanent resident, or person with protected status in the U.S. under asylum or refugee status.
Nice To Haves
- Exposure to MS Cloud, Entra, or Intune.
Responsibilities
- Provide users with technical support for internal computer problems.
- Install software, resolve user issues, answer questions, and educate users on operating equipment.
- Meet with department heads, managers, supervisors, end users, vendors, and others to solicit cooperation and resolve problems.
- Review technical needs to plan and coordinate project activity.
- Review, report, and implement facility IT activities and initiatives.
- Modify existing software configuration and settings to correct errors, adapt it to new hardware, or improve performance.
- Analyze user needs and software requirements to determine whether a design is feasible within time and cost constraints.
- Confer with third-party system providers about system design, project limitations and capabilities, performance requirements, and interfaces.
- Store, retrieve, and manipulate data to analyze system capabilities and requirements.
- Manage, program, and maintain phone lines and data logs associated with phone numbers, Android and iOS devices, and voicemail.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
