IT Help Desk Technician-PT

BrightRidge•Johnson City, TN

15h

About The Position

The Help Desk Technician provides first-line technical support to BrightRidge employees. The role focuses on resolving routine help desk tickets and configuring and deploying workstations and related equipment, allowing senior IT staff to focus on server, network, and security work. The technician works under the direction of the Manager of Information Technology and other supervising IT staff and is expected to communicate effectively and provide friendly, helpful support. The position allows for up to 28 hours per week, with a schedule determined by the Manager of Information Technology.

Requirements

One year of experience in computer hardware and software support, or equivalent coursework or internship experience.
Working knowledge of Windows workstations and Microsoft Office applications.
Basic understanding of networking concepts, including IP addressing, DNS, and wired and wireless connectivity.
Strong interpersonal communication skills, including the ability to interact with employees in a friendly and helpful manner.
Ability to identify problems, determine appropriate solutions, and recognize when an issue needs to be escalated.
Ability to document work accurately and consistently.
Willingness to learn new tools, technologies, and procedures.
Maintain a valid Tennessee driver's license.

Nice To Haves

Experience with Microsoft Windows workstations, preferably in a domain environment.
Currently enrolled in or holding a degree or certificate in Information Technology, Computer Science, or a related field; relevant certifications, such as CompTIA A+, may substitute.

Responsibilities

Work help desk tickets assigned by the IT Manager or other supervising IT employee and record clear notes on each ticket.
Configure and distribute new workstations, laptops, desk phones, and network equipment using tools such as PDQ Deploy, Microsoft Deployment System, and TransWiz.
Resolve routine user issues, including password resets, account access, software installation, and basic hardware and peripheral problems.
Escalate issues outside the scope of the position to the appropriate IT staff, providing sufficient detail to prevent duplicate troubleshooting.
Assist with the installation of Room Alert devices and other equipment at substations and POPs.
Assist with maintaining equipment inventory and documentation.
Attend IT staff meetings and contribute ideas as requested.
Work the schedule established by the IT Manager, up to 28 hours per week, with reliable, predictable, and reasonable attendance.
Perform other duties as requested or assigned.
Maintain a valid Tennessee driver's license.