IT Help Desk Technician [925]
About The Position
TCI Transportation is looking for a hands-on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive. We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise.
Requirements
- Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
- Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
- Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
- Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
- Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
- Experience using a ticketing platform to prioritize, document, update, and resolve requests.
- Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to escalate.
Nice To Haves
- Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology is preferred.
- A background supporting transportation, logistics, fleet, or other distributed operations is also valuable.
- Samsara experience is beneficial—not required. TCI will provide Samsara training to candidates who bring the required helpdesk experience, technical aptitude, and user-support mindset.
Responsibilities
- Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and escalate issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.
- Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.
- Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards.
- Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.
- Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs.
- Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.
- Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
