IT Help Desk Technician
PUTNAM COUNTY HOSPITAL•Greencastle, IN
About The Position
The IT Help Desk Technician provides technical support for computer hardware and software issues, responding to employee inquiries by phone and email. The role supports hospital IT systems, including employee onboarding and offboarding, account and device setup, remote troubleshooting, printers, networking, and remote access tools. The technician uses a service desk ticketing system, follows security best practices, and escalates complex issues to Tier 1 or Tier 2 engineers. The position requires availability to be on call 24/7 to support hospital systems.
Requirements
- Minimum of 2–5 years of experience as a Help Desk technician or equivalent.
- Experience answering phone calls and emails regarding computer hardware and software problems.
- Understanding of Active Directory, Azure, or Identity Management.
- Experience with Microsoft operating systems, including Windows 10 and Windows 11.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Experience using remote control tools to troubleshoot computer problems.
- Basic knowledge of the Microsoft Exchange email system.
- Experience with service desk ticketing systems.
- Basic understanding of IT infrastructure security best practices.
- Basic understanding of network protocols, including DNS, TCP/IP, and Wi-Fi.
- Strong communication and customer service skills.
- Ability to be on call 24/7 to support hospital systems.
Responsibilities
- Answer phone calls and emails regarding computer hardware and software problems.
- Support employee onboarding and offboarding by configuring laptops, provisioning accounts, setting up multi-factor authentication, and revoking access.
- Use remote control tools to troubleshoot computer problems.
- Install and support Windows-based printers and provide networking support.
- Troubleshoot VPN, RDP, Citrix, and other remote access tools.
- Provide basic support for the Microsoft Exchange email system.
- Perform hardware diagnostics and software installation and patching.
- Use service desk ticketing systems.
- Apply basic security best practices for IT infrastructure.
- Escalate complex problems to Tier 1 or Tier 2 engineers.
- Be available on call 24/7 to support hospital systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
