IT Help Desk Technician
About The Position
CUAnswers is seeking a Client Support and Operations Specialist (IT Helpdesk Technician) for its Las Vegas office. The role provides first-tier computer and network technical support to partners and clients across the credit union industry. The technician is a first point of contact for technical support and assists with computer hardware, networking, and managed services technologies to help keep clients connected and operational. The position works with a collaborative team supporting credit unions and offers opportunities to develop skills in networking, infrastructure, and client technology support. CUAnswers is a Credit Union Service Organization owned by the credit union clients it supports and provides those credit unions with integrated solutions. The company describes its culture as a mission-driven cooperative culture focused on innovation and industry leadership.
Requirements
- High school diploma, GED, or equivalent experience.
- Knowledge of networking fundamentals, including TCP/IP, subnetting, and routing.
- Experience with Windows 10/11 and Windows Server environments.
- Familiarity with Active Directory and Exchange administration.
- Strong troubleshooting and documentation skills.
- Excellent communication and client service abilities.
- Attention to detail and ability to handle confidential information.
- Valid driver's license with an insurable driving record.
- Ability to travel to client sites when needed.
Nice To Haves
- 1–2 years of IT or technical support experience preferred.
Responsibilities
- Provide first-tier technical support for computer and network hardware.
- Assist with managed services technologies, including firewalls, servers, and routers.
- Help implement new client installations and conversion projects.
- Support Microsoft Windows Server and Desktop environments.
- Assist with network projects such as domain migrations and firewall installations.
- Perform routine system maintenance and administrative tasks.
- Collaborate with internal teams to provide client service.
- Travel to client sites when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
