IT - Help Desk Technician

Life Cycle Power•Houston, TX

5d•Onsite

About The Position

Life Cycle Power is hiring an entry-level IT - Help Desk Technician to provide first-line support in a fast-paced, customer-focused, collaborative environment. The technician handles IT Help Desk tickets, in-person walk-ups, phone calls, and Microsoft Teams messages, troubleshooting a wide range of technical and non-technical issues for employees and contractors. The role provides priority, dedicated support to the internal Remote Operations Center (ROC), which supports field units in West Texas, New Mexico, and other states. The team emphasizes professional, courteous, patient service and aims to maintain 98–100% uptime across all sites. The position is full-time and onsite in Houston, Texas. Available schedules are 1st Shift, 7 AM–7 PM Monday through Saturday, or 2nd Shift, 7 PM–7 AM Monday through Sunday. The technician participates in an on-call rotation and receives on-the-job training by shadowing team members.

Requirements

Successfully pass a background check.
Successfully pass pre-employment drug screening.
Have a valid U.S. Driver’s License.
Maintain daily, predictable in-person attendance.
Have a CompTIA A+, Network+, Security+, ISC2 CC, Microsoft, or other equivalent IT-related certification; provide certification ID numbers upon request or in the submitted resume.
Have 1–3 years of IT experience, or equivalent higher education combined with certifications.
Have at least a high school diploma or GED.
Have a strong interest in learning and growing within the IT industry.
Live in the Houston area or plan to relocate to the city at the applicant’s own expense; relocation assistance is not provided.

Nice To Haves

An Associate or Bachelor’s degree in an IT-related program combined with certifications; a degree is not required.
Additional IT certifications related to the job.
Customer service certification or experience supporting customers in person across different industries.
Experience handling IT Help Desk requests or tickets.
Experience supporting Windows and Linux workstations.
Deep understanding of support in critical infrastructure, including IT/OT environments and First Responder emergency priorities.

Responsibilities

Provide first-line support for IT Help Desk requests and tickets.
Troubleshoot hardware and software issues.
Assist with Outlook, Teams, Windows, applications, printers, network connectivity, and other technical issues.
Assign tickets to appropriate IT team members based on their roles and responsibilities.
Install and terminate Ethernet cable when needed.
Support walk-up requests and provide in-person customer service.
Help ensure personnel know and follow company IT policies and procedures.
Escalate unresolved issues to Tier 2 support when needed.
Collaborate with the IT team to resolve issues quickly.
Shadow team members for learning and on-the-job training.
Participate in the on-call rotation.
Follow internal processes and best practices to help maintain a secure environment.