IT Help Desk Technician

PYA P C•Knoxville, TN

About The Position

PYA is seeking an IT Technician to join its high-performing and privately-owned firm with a dynamic culture and a strong national reputation. The duties of the IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, amongst other technical duties. The IT Technician will interact with colleagues throughout the PYA Enterprise.

Requirements

Associate degree, or pursuit of associate degree, in IT, computer science, or related field required
Experience with Office 365 required
Sound judgement with the ability to manage risk effectively
Superior communication skills, both oral and written
Excellent project management skills
Traits that include: detail-oriented, flexible, and responsive
Ability to effectively work as a member of a team
Client-oriented work ethic
Openness to feedback

Nice To Haves

1+ years of experience in computer support preferred, ideally with PCs and Macs

Responsibilities

Provide first level technical support to PYA employees, including troubleshooting hardware and software issues and serving as the first point of contacts for issues and errors, via email, telephone, remote connection, and at the user’s deskside
Assist with computer setup for new PYA employees
Repair or replace damaged hardware on computers or technical equipment
Software support across a wide range of applications
Establish excellent relationships with all departments and colleagues
Manage technical documentation