IT Help Desk Technician (#db15)

NextDeavor • Dublin, GA

31d • Hybrid

About The Position

This is a part-time, onsite/remote hybrid role with flexible scheduling (max 32 hours/week). You will provide hands-on desktop and end-user support to keep the organization productive and secure. You will support onsite and remote users, collaborate with the helpdesk team in Irvine and the infrastructure team, and serve manufacturing and office stakeholders.

Requirements

• 2+ years of Level 2 or Level 3 helpdesk or technical support experience
• Experience supporting Windows and Microsoft 365 applications
• Knowledge of networking basics (TCP/IP, DNS, DHCP, VPN) and wireless troubleshooting
• Strong customer service skills and ability to explain technical concepts to non-technical users
• Awareness of phishing, social engineering, and password security practices
• Ability to lift up to 50 lbs and work onsite

Nice To Haves

• CompTIA A+, Network+, or Microsoft 365 certifications
• ITIL Foundation certification
• Experience in a manufacturing environment

Responsibilities

• Provide onsite and remote support for hardware, software, peripherals, mobile devices, and connectivity issues
• Log, prioritize, and resolve tickets while meeting SLA targets and documenting work accurately
• Execute onboarding and offboarding tasks: account setup, device provisioning, and access changes
• Image, deploy, and maintain workstations through Intune for 300+ endpoints
• Support conference room technology, printers, and manufacturing floor end-user devices
• Maintain accurate asset records for assigned, returned, and retired equipment
• Contribute to knowledge base articles and user guides
• Educate users on cybersecurity practices and report suspected security incidents

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed