IT Help Desk Technician

NorthLakes Community Clinic • Marinette, WI

3d

About The Position

The IT Help Desk Technician provides computer, network, and software support to staff experiencing technical issues. The role performs Help Desk functions for NorthLakes Community Clinic staff, including application, desktop, and phone system support, and assists with projects as assigned. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment. The position is partially eligible for remote work and involves regular travel (50–100%). Salary begins at $22.50 per hour, depending on experience.

Requirements

• High school diploma or equivalent.
• One year of related IT Help Desk experience.
• Experience with Microsoft Windows 10 and 11, Microsoft Office products, and TCP/IP network troubleshooting support.
• Must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.
• Successful completion of a criminal background check and references is required for an employment offer.

Nice To Haves

• A+ Certification and/or Microsoft Office Specialist certification preferred.

Responsibilities

• Perform daily Help Desk functions using the ticket system, answering Help Desk calls, and visiting clinics to assist staff with IT issues.
• Troubleshoot IT systems and hardware, documenting steps and processes.
• Support business applications, including EPIC, Dentrix, Microsoft products, and other applications.
• Support desktops, laptops, related hardware, tablets, smartphones, VOIP phone systems, and Wi-Fi infrastructure.
• Work with internal support teams on updates and troubleshooting systems requiring IT assistance.
• Document tickets and support steps in the Help Desk system.
• Assist with projects and perform other duties as assigned.

Benefits

• Medical and dental insurance for eligible employees working 24 or more hours per week.
• Employer-paid group term life and disability insurance.
• Employer contribution toward a Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and Paid Leave Bank.
• 403(b) plan with a 4% employer match.
• Voluntary vision insurance, supplemental life, AD&D, and disability benefits.
• Tuition reimbursement.
• Health and Wellness reimbursement program.
• Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
• Partner of the HRSA/NHSC loan repayment program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED