IT Help Desk Technician

Omni Strategic Technologies Inc•Wheeling, WV

69d

About The Position

Omni is seeking an entry-level IT Help Desk Technician who enjoys technology and helping people use it effectively. The role offers professional growth and development, with a path for advancement. As the first line of support for clients, the technician provides remote and hands-on technical assistance to help resolve issues and keep businesses running smoothly.

Requirements

At least 2 years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.
Strong customer service mindset and willingness to go above and beyond to help others.
Excellent written and verbal communication skills.
Ability to work independently, manage time effectively, and meet deadlines.
Familiarity with Microsoft Office 365.
Familiarity with Windows Server (2012/2016/2019) and Windows 10.
Familiarity with antivirus and malware protection.
Familiarity with backup solutions and cloud infrastructure.
Familiarity with ConnectWise Manage, Automate, and Control.

Nice To Haves

A+ certification.
Network+ certification.
Microsoft 365 Fundamentals certification.

Responsibilities

Field requests and provide courteous, professional remote support for software, hardware, and peripheral issues.
Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
Perform hands-on fixes, including software installations, hardware upgrades, and system configurations.
Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
Contribute to and improve internal knowledge bases and checklists.