IT Help Desk Technician Level I
About The Position
Schomp is hiring an IT Help Desk Technician Level I to provide corporate support to its dealerships and customers. The role provides first-level technical support to end-users by phone, email, or in person, including new employee IT orientation. The technician responds to and resolves IT issues, documents requests in a ticketing system, troubleshoots hardware, software, and network problems, and escalates unresolved issues as needed. The position also performs routine IT maintenance and installs, configures, and updates hardware and software. The position is located at 555 N Bourne Cir, Farmington, UT 84025, and is full-time. Compensation is $22.00–$27.00 per hour. The job posting is available until November 3, 2026.
Requirements
- High school diploma or equivalent work experience.
- Excellent communication and listening skills.
- Research and troubleshooting skills.
- Must possess and maintain a valid driver's license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Nice To Haves
- 0–2 years of Help Desk Technician experience preferred.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or in person, including new employee IT orientation.
- Prioritize, respond to, and resolve IT-related issues promptly while ensuring high customer satisfaction.
- Log and track support requests in the ticketing system.
- Diagnose and troubleshoot hardware, software, and network problems.
- Guide users through step-by-step solutions for technical issues.
- Escalate unresolved issues to higher-level support teams or vendors as necessary.
- Perform routine maintenance on IT systems and infrastructure.
- Install, configure, and update software and hardware as required.
Benefits
- Medical, dental, vision, and life insurance.
- Pet insurance.
- 401(k) with company match.
- Paid time off, including vacation, sick time, and holidays.
- Short-term and long-term disability.
- Accident insurance.
- On-site gym or gym reimbursement.
- Employee Assistance Program offering counseling and financial and legal advice.
- Career and professional development.
- Employee discounts on vehicles, parts, and service.
- Potential bonuses and region-specific benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
