IT Help Desk Technician Level I

Schomp • Farmington, NM

16d • Onsite

About The Position

Schomp is seeking an IT Help Desk Technician Level I to provide first-level technical support to end users at its corporate location in Farmington, Utah. The role supports dealerships and customers within a high-volume, dynamic organization and includes assisting new employees with IT orientation. The technician will respond to support requests, troubleshoot and resolve technical issues, maintain IT systems, and escalate issues that require higher-level assistance.

Requirements

• High school diploma or equivalent work experience.
• Excellent communication and listening skills.
• Research and troubleshooting skills.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Nice To Haves

• 0–2 years of Helpdesk Technician experience preferred.

Responsibilities

• Provide first-level technical support to end users by phone, email, or in person, including new employee IT orientation.
• Prioritize, respond to, and resolve IT-related issues promptly while maintaining high customer satisfaction.
• Log and track all support requests in the ticketing system.
• Diagnose and troubleshoot hardware, software, and network problems.
• Guide users through step-by-step solutions to technical issues.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance on IT systems and infrastructure.
• Install, configure, and update software and hardware as required.

Benefits

• Medical, dental, vision, and life insurance
• Pet insurance
• 401(k) with company match
• Paid time off, including vacation, sick time, and holidays
• Short-term and long-term disability
• Accident insurance
• On-site gym or gym reimbursement
• Employee Assistance Program offering counseling and financial and legal advice
• Professional development
• Employee discounts on vehicles, parts, and service
• Bonuses may be available

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED