IT Help Desk Technician II
About The Position
IT/OPERATIONS SUPPORT SPECIALIST, Credit Union, provides advanced technical support for MIT Federal Credit Union's (MIT FCU) computing environment, ensuring the security, availability, and performance of all systems and infrastructure. This role serves as a Tier 2 escalation point, diagnosing and resolving complex hardware, software, network, and cloud-based issues while delivering a high standard of customer service to members and employees. The IT/Operations Support Specialist combines technical expertise with an understanding of credit union operations to minimize downtime, maintain compliance, and continuously improve IT service delivery.
Requirements
- High school diploma or equivalent
- A minimum of five years of progressively responsible computer user support experience
- Working knowledge of common software applications, operating systems, and IT support processes
- Demonstrated experience troubleshooting and maintaining PCs in a Windows environment
- Must be able to kneel and physically maneuver under desks to install or repair equipment
- Must be able to lift up to 50 lbs.
Nice To Haves
- Microsoft certification (e.g., Microsoft 365 Certified, Azure Fundamentals)
- CompTIA A+, Network+, or Security+
- Experience in a financial institution or regulated environment
- Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
