Entry Level IT Helpdesk Support
About The Position
We are a tight-knit IT department supporting 20+ remote sites and a highly distributed retail environment across the Fusz Automotive Network. We are looking for an enthusiastic, entry-level IT professional to join our team. We do not require a college degree for this position; what we care about is your genuine interest in technology, your foundational understanding of how computers and networks operate, and your drive to figure things out. If you are a tinkerer who understands the basics but wants hands-on experience in a real enterprise environment, we are willing to teach and mentor you. You will start as a generalist handling frontline support, but as you grow, you will have the room to semi-specialize in the areas of IT where you excel.
Requirements
- Genuine interest in technology.
- Foundational understanding of how computers and networks operate.
- Drive to figure things out.
- Self-managed, adaptable, and possess a strong desire and ability to learn.
- Able to self-direct and complete assigned tasks in a timely manner.
- Know when to ask for help.
- Able to jump in and help with anything.
- Productive in downtime.
- Able to communicate and interact with all employees in a personable and respectful manner.
- Able to lift a minimum of 40 lbs for hardware deployments.
- Able to commute between locations.
- Reliable transportation is necessary.
- Possess a Real ID (or sufficient documentation) for commercial flights to out-of-state locations.
- Flexible for occasional out-of-state overnight stays.
- Strong foundational understanding of computer hardware, software applications, and Windows operating systems.
- Demonstrate strong problem-solving abilities.
- Baseline understanding of IP networking and wireless infrastructure.
- Readiness to learn identity management (like Active Directory/Entra ID) and support enterprise-grade network ecosystems.
- Consistent Saturday coverage (8:00 AM – 4:30 PM) is a critical requirement.
Nice To Haves
- Tinkerer who understands the basics but wants hands-on experience in a real enterprise environment.
Responsibilities
- Handle frontline support as a generalist.
- Jump in and help with any IT tasks as needed.
- Proactively seek out additional tasks and skill-building activities during downtime.
- Communicate and interact with all employees in a personable and respectful manner.
- Lift a minimum of 40 lbs for hardware deployments.
- Commute between locations.
- Handle support tickets and unplanned issues efficiently and in order of importance.
- Troubleshoot computer hardware, software applications, and Windows operating systems.
- Expand knowledge in IP networking, wireless infrastructure, identity management (like Active Directory/Entra ID), and enterprise-grade network ecosystems.
Benefits
- Extremely competitive Medical, RX, Dental, and Vision Reimbursement Plans.
- Additional voluntary benefits include vision, cancer, critical illness, and accident coverage.
- 401(k) Plan with Company Match.
- Company-paid Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability.
- Voluntary Universal Life and Short-Term Disability options.
- Comprehensive time-off package including Vacation, Holidays, Personal Time Off (PTO), and Bereavement Leave.
- Employee Discounts.
- Referral Bonuses.
- Academy Training.
- Athletic Scholarships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
