Entry Level IT Helpdesk Support
About The Position
We are a tight-knit IT department supporting 20+ remote sites and a highly distributed retail environment across the Fusz Automotive Network. We are looking for an enthusiastic, entry-level IT professional to join our team. We do not require a college degree for this position; what we care about is your genuine interest in technology, your foundational understanding of how computers and networks operate, and your drive to figure things out. If you are a tinkerer who understands the basics but wants hands-on experience in a real enterprise environment, we are willing to teach and mentor you. You will start as a generalist handling frontline support, but as you grow, you will have the room to semi-specialize in the areas of IT where you excel.
Requirements
- Genuine interest in technology.
- Foundational understanding of how computers and networks operate.
- Drive to figure things out.
- Self-managed, adaptable, and possess a strong desire and ability to learn.
- Able to self-direct and complete assigned tasks in a timely manner but knowing when to ask for help.
- Able to use educational materials, mirror other IT staff, or set up test environments (like VMs or network benches) to upskill.
- Able to lift a minimum of 40 lbs for hardware deployments.
- Possess a Real ID (or sufficient documentation) for commercial flights.
- Possess a strong foundational understanding of computer hardware, software applications, and Windows operating systems.
- Demonstrate strong problem-solving abilities.
- A baseline understanding of IP networking and wireless infrastructure.
- Readiness to learn identity management (like Active Directory/Entra ID) and support enterprise-grade network ecosystems.
Responsibilities
- Handle support tickets and unplanned issues efficiently and in order of importance.
- Jump in and help with anything as a flexible generalist.
- Proactively seek out additional tasks and skill-building activities when the ticket queue is clear.
- Communicate and interact with all employees in a personable and respectful manner.
- Lift a minimum of 40 lbs for hardware deployments.
- Commute between locations.
- Travel occasionally out-of-state for commercial flights and overnight stays.
Benefits
- Medical Reimbursement Plans
- RX Reimbursement Plans
- Dental Reimbursement Plans
- Vision Reimbursement Plans
- Voluntary vision coverage
- Voluntary cancer coverage
- Voluntary critical illness coverage
- Voluntary accident coverage
- 401(k) Plan with Company Match
- Company-paid Life Insurance
- Company-paid Accidental Death & Dismemberment (AD&D)
- Company-paid Long-Term Disability
- Voluntary Universal Life options
- Voluntary Short-Term Disability options
- Vacation
- Holidays
- Personal Time Off (PTO)
- Bereavement Leave
- Employee Discounts
- Referral Bonuses
- Academy Training
- Athletic Scholarships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
