IT Helpdesk Support
Job Duck
•Remote
About The Position
We are seeking a proactive and detail-oriented Technical Support Specialist to provide high-quality technical assistance to team members and customers. The ideal candidate will troubleshoot system issues, support software and hardware functionality, and contribute to training and knowledge-sharing initiatives across the organization.
Requirements
- Experience with: Okta AD MS Suite - Entra Workday Community Goto Connect Zendesk Salesforce Active campaign
- Ability to troubleshoot and diagnose problems
- Writing and editing skills to aid in writing and updating manuals.
- Critical thinking
- Researching skills
- Capacity to work independently
- Good customer service skills
- Familiarity with both hardware and software
- Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
- Attention to detail
- Problem-solving
- Strong computer skills
- English language proficiency
Responsibilities
- Running reports to analyse common complaints and problems.
- Responding to queries via chat, email and other approved mediums.
- Following up with customers to ensure full resolution of issues.
- Installing or changing software to fix issues.
- Providing technical assistance for questions and problems.
- Requesting feedback and/or monitoring other methods of correspondence to improve training methods.
- Remotely accessing Team Members’ hardware or software to make changes and fix problems.
- Training other Team Members on troubleshooting and diagnosing problems.
- Writing, editing, and revising training manuals for new and updated software and hardware
- Solving problems with networks and other computer systems.
- Diagnosing system errors and other issues.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
