IT Helpdesk Client Support - Associate

MMC Group•Cookeville, TN

5d•Onsite

About The Position

We're looking for an IT Specialist to join our team in Cookeville, TN. In this role, you'll provide hands-on and remote technical support for enterprise technology, ensuring employees have the tools they need to stay productive. If you enjoy troubleshooting, customer service, and working with a variety of technologies, we'd love to hear from you. As the frontline IT support specialist, you'll provide exceptional technical support while helping maintain secure, reliable technology across corporate offices and distribution center operations.

Requirements

Minimum 5 years of hands-on enterprise IT support experience
Strong experience supporting Windows desktop environments
Experience installing, configuring, and repairing PC hardware
Excellent troubleshooting skills for desktops, laptops, and peripheral devices
Experience supporting iOS and Android mobile devices
Proficiency with Microsoft Office applications
Outstanding customer service and communication skills
Strong organizational and documentation abilities
Ability to prioritize multiple technical issues in a fast-paced environment
Ability to travel locally within the assigned region (approximately 5%)

Nice To Haves

Enterprise desktop support
Hardware lifecycle management
IT asset management
Audio/visual and conference room technologies
Printer support and maintenance
Vendor coordination
Technical documentation
ITSM ticketing systems
Microsoft Windows administration
End user training and support

Responsibilities

Troubleshoot and resolve desktop, hardware, software, and application issues
Provide both onsite and remote technical support to internal employees
Install, configure, maintain, and repair Windows workstations and peripheral devices
Support Microsoft Office applications and end user productivity tools
Configure and troubleshoot mobile devices, including iOS and Android
Document incidents, resolutions, and service requests using the company's IT Service Management (ITSM) platform
Escalate complex technical issues while maintaining ownership and communication with users
Support conference rooms, audiovisual equipment, and meeting technology
Assist with employee onboarding, equipment deployment, transfers, and offboarding activities
Maintain inventory of IT assets, spare equipment, and replacement parts
Coordinate vendor repairs and validate completed work
Support technology changes following company change management procedures
Partner with Distribution Center Operations to maintain printers, scanners, and other operational equipment during peak business periods
Maintain organized, safe, and professional IT workspaces