IT Helpdesk Client Tech Support

MMC Group•Everett, WA

21h•Onsite

About The Position

We're looking for an experienced IT Help Desk Support Specialist to provide hands-on technical support across our corporate offices and distribution centers. This is an excellent opportunity to join a collaborative IT team supporting mission-critical business operations while expanding your technical skills in a dynamic enterprise environment. As an IT Help Desk Support Specialist, you'll serve as the first line of technical support for employees across multiple locations, ensuring systems remain reliable, secure, and operating efficiently.

Requirements

5+ years of hands-on experience supporting enterprise IT environments
Strong experience supporting Windows desktop operating systems
Experience configuring and repairing desktop computers and peripherals
Experience supporting Microsoft Office applications
Experience supporting iOS and Android mobile devices
Audio/visual and conference room technology support experience
Experience working within an ITSM or helpdesk ticketing environment
Outstanding customer service and communication skills
Excellent troubleshooting and problem-solving abilities
Strong organizational skills with the ability to manage multiple priorities
Ability to work independently with minimal supervision
Ability to communicate effectively with employees, leadership, HR, operations teams, vendors, and IT partners
Ability to travel locally to support multiple locations
Experience supporting warehouse or distribution center environments

Nice To Haves

CompTIA A+, Microsoft, or related IT certifications
Active Directory administration experience
Windows Server experience
Networking knowledge including: LAN, WLAN, TCP/IP, DHCP, DNS, VLANs, and routing
VPN, VDI, endpoint management, and enterprise security tools
Network troubleshooting experience

Responsibilities

Provide exceptional desktop and technical support to end users both onsite and remotely
Analyze, prioritize, troubleshoot, and resolve IT incidents and service requests while meeting established service level agreements
Install, configure, maintain, and troubleshoot desktops, laptops, software, printers, and peripheral devices
Support Microsoft Windows operating systems, Microsoft Office applications, and enterprise software
Assist with mobile device support for iOS and Android smartphones and tablets
Provide audio/visual and conference room technology support
Document all support activities using IT service management (ITSM) ticketing systems
Coordinate hardware deployments, equipment refreshes, employee onboarding, and offboarding
Maintain IT asset inventory and equipment lifecycle records
Partner with distribution center teams to support printers, warehouse technology, and operational equipment
Coordinate repairs and maintenance with approved vendors
Follow IT security standards, change management procedures, and corporate policies
Create and maintain technical documentation, standard operating procedures, and knowledge base articles