IT Helpdesk Support Specialist II

Asbury Automotive • Draper, UT

5d

About The Position

The IT Help Desk Support Specialist II serves as a primary point of contact for technology support across the organization. This role provides technical assistance to end users by resolving issues submitted through our ticketing system and supporting employees via phone, remote support, and other communication channels. The ideal candidate has strong troubleshooting skills, excellent customer service abilities, and previous experience supporting users in a fast-paced business environment.

Requirements

• Minimum 3 years of professional IT support or Help Desk experience
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows environments, Microsoft 365, and common business applications
• Experience working with ticket management systems
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service mindset and attention to detail

Nice To Haves

• Previous IT experience supporting an automotive dealership group or automotive retail organization
• Experience with Tekion dealership management systems
• Familiarity with dealership technology platforms and workflows (CDK, R&R - Reynolds & Reynolds, Cox Automotive,).
• Experience supporting enterprise applications and remote users
• Technical certifications (CompTIA, Microsoft, ITIL, etc.) are a plus

Responsibilities

• Respond to and resolve IT support tickets submitted through the help desk platform
• Provide technical support over the phone and through remote assistance tools
• Troubleshoot hardware, software, network, and application issues
• Escalate complex issues to appropriate IT teams when necessary
• Document troubleshooting steps and resolutions within the ticketing system
• Support user account administration and access management
• Assist with workstation deployments, upgrades, and technology rollouts
• Maintain a high level of customer service and professionalism
• Follow established service level agreements (SLAs) and support procedures
• Participate in ongoing IT projects and process improvements

Benefits

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member’s eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed