IT Help Desk Specialist

Granite State Manufacturing•Manchester, NH

8h•Onsite

About The Position

Granite State Manufacturing is seeking a motivated IT Help Desk Specialist to provide front-line technical support across the organization. This is a hands-on, on-site role supporting users with day-to-day IT needs including workstation setup, troubleshooting, and business applications. This role is designed as a starting point for growth within the IT organization. Team members may have the opportunity to expand into areas such as cybersecurity, systems administration, automation, or emerging technologies over time, based on individual performance and business needs.

Requirements

1–2 years of IT support experience or equivalent education/training
Basic troubleshooting skills for hardware, software, and connectivity issues
Familiarity with Windows operating systems and business applications
Strong communication and customer service skills
Organized and detail-oriented with good problem-solving ability

Nice To Haves

Associate’s degree in IT or related field
Experience with a help desk or ticketing system
Exposure to Active Directory, networking basics, or endpoint security
Interest in cybersecurity or automation
Linux familiarity
Ability to obtain a government security clearance

Responsibilities

Provide first-line support to users in person and via phone/ticketing system.
Troubleshoot issues involving: Windows desktops and common peripherals (printers, monitors, scanners, docking stations).
Troubleshoot issues involving: Business productivity tools (email, Office applications, collaboration tools).
Perform hardware/software installation and basic break/fix for endpoints and peripherals; escalate major issues appropriately.
Provision and support user access (e.g., account setup/termination, password resets, access troubleshooting) and assist with onboarding.
Document issues, troubleshooting steps, and outcomes in the help desk ticketing system.
Assist with inventory tracking and procurement of IT accessories and supplies.
Follow company safety procedures and maintain a clean, professional workspace; contribute to teamwork and customer service culture.
Maintain confidentiality and protect company information in all verbal, written, and electronic communications.
Demonstrates responsibility and accountability for creating a professional, safe, and clean environment evidenced by: being at work on time to perform assigned duties, following the policies of Granite State Manufacturing, always wearing safety glasses in designated areas, maintaining a neat and orderly work area, and following safety practices to prevent errors.
Demonstrates commitment to teamwork by establishing effective relationships and networks with both managers/directors and workers, and collaborating with them to accomplish shared purposes and goals.
Abide by GSM Code of Ethics and Business Conduct standards and strictly observe all U.S. and foreign laws and regulations.