IT Help Desk Specialist

Riverside Technologies Inc•Louisville, KY

1d•$16 - $19•Onsite

About The Position

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

Requirements

Regular, reliable attendance
Must be available for varying shifts depending on customers’ needs
Excellent customer service skills
Strong verbal communication and problem-solving skills
Ability to work efficiently within a team
Must be able to pass drug screening and background check

Nice To Haves

A+, Network+, and Security+ certifications preferred but not required
1-year experience in similar role preferred but not required
Bilingual a plus

Responsibilities

Providing onsite technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
Training computer users on basic usage of computer systems
Maintaining daily performance of computer systems
Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Responding to questions from customers seeking help either via email, in person, or over the phone
Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
Performing other related duties as assigned