IT Help Desk -Level 2

Metro Sales•Roseville, CA

8d•Onsite

About The Position

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services. MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process. Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.

Requirements

High School Diploma, GED or equivalent.
4+ years prior experience in IT administration and/or technical support experience, or equivalent.
Clean driving record and reliable vehicle.
Ability to participate in the after-hours on call rotation.
Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
Proven exceptional customer services experience.
Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.

Responsibilities

Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely.
Document, review and report service tickets for process improvement initiatives.
Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
Maintain technical certifications in alignment with hardware and software applications trends.
Participate in process improvements and procedures for efficient service delivery.
Conduct thorough verification of information, accurate documentation and organization.
Participate and collaborate in training and development.
Perform other appropriate duties and responsibilities as assigned.