IT Help Desk
About The Position
At eAssist Dental Solutions, we empower dental practices by providing expert-driven, AI-powered dental billing solutions that maximize collections, streamline revenue cycle management, and allow dental teams to focus on patient care. As part of our continued growth, we’re seeking an IT Help Desk Technician to join our technology team. eAssist is the nation's leading dental billing and patient billing service provider for dental offices. We were co-founded by a dentist who understands what other dentists need. eAssist currently serves over 2000 dental practices through a unique proprietary technology platform that connects dental practices to vetted dental billing professionals, allowing practice owners to fully outsource their billing department. eAssist was recently certified as a 2025 Top Workplace and 2024 Great Place to Work and has been featured on the Inc 5000 list of fastest-growing privately held companies in the U.S. for the last 7 years in a row! We were also recently awarded #10 on Fortune's Great Place to Work for medium-sized Health Care and Biopharma! We are a 100% remote, nationwide workforce. This means we are truly able to find the best of the best to join our team and they get to do what they love from the comfort of their home office.
Requirements
- 1-2 years of experience in help desk or customer service, with a strong understanding of computers, software, hardware, VPN, and RDP.
- Excellent written and verbal communication skills to clearly explain technical concepts to both technical and non-technical audiences.
- A natural knack for troubleshooting, critical thinking, and finding creative solutions to technical challenges.
- Ability to thrive in a collaborative virtual environment and maintain positive relationships with colleagues.
- Ability to prioritize tasks and manage multiple projects simultaneously.
Nice To Haves
- Experience working within a dental office environment is a bonus.
Responsibilities
- Diagnose and resolve a wide range of computer software and hardware issues for dental offices, remote workers, and internal employees.
- Deliver world-class support via phone, chat, email, and video conference, ensuring clear and timely resolution of customer inquiries.
- Analyze customer issues, research solutions using internal resources and online tools, and identify opportunities for hardware/software improvement.
- Collaborate effectively in our virtual team environment, keeping everyone informed through regular communication via chat and phone.
- Stay up-to-date on the latest dental technology trends and best practices.
- Other duties as assigned
Benefits
- Health, dental, and vision benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
