IT Help Desk -Level 2
About The Position
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. The internal title is Service Desk Engineer. This client-facing technical support role is focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process. Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry. We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
Requirements
- High School Diploma, GED or equivalent.
- 4+ years prior experience in IT administration and/or technical support experience, or equivalent.
- Clean driving record and reliable vehicle.
- Ability to participate in the after-hours on call rotation.
- Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
- Proven exceptional customer services experience.
- This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
- Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.
Nice To Haves
- Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
- Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
Responsibilities
- Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely.
- Document, review and report service tickets for process improvement initiatives.
- Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
- Maintain technical certifications in alignment with hardware and software applications trends.
- Participate in process improvements and procedures for efficient service delivery.
- Conduct thorough verification of information, accurate documentation and organization.
- Participate and collaborate in training and development.
- >25% travel expectations.
- Perform other appropriate duties and responsibilities as asssigned.
Benefits
- Medical, Dental and Vision Insurance
- Short- and long-term disability program
- Life Insurance
- Educational Development Benefits
- Employee Stock Ownership Plan (ESOP) + Gainshare
- 401(k) + Match
- Paid Time Off (PTO)
- Paid Volunteer Days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
